BCTN Service Level Agreement

To guarantee a good execution of your transport it is essential to receive the correct information on time and enter all necessary information and documentation in the systems. For every transport a Start Lead Time applies, after which BCTN commits to arrange the transport according to the Lead Time as defined below (see table Lead Times per terminal).

Definition Start Lead Time (Also referred to as Day A 12:00 AM)

  • Start Lead Time starts on “Day A” at 12:00 AM and is counted in workdays.
  • Start Lead Time is determined and provided by the booking party.
  • This is either the pickup date or the date on which the container is available

The availability date of a full container in the seaport is the date of departure of the seavessel based on the ETD (Estimated Time of Departure), or the ATD (Actual Time of Departure), for an empty container this is when it is released for pickup.

When the container is available after 12:00 AM: the next day is Day A.

Requirements for Start Lead Time

  • The container is available and released at the terminal of origin on Start Lead Time.
  • All required information and documentation is correctly provided by the booking party (to BCTN) or entered in the appropriate systems (of the seaports) before Start Lead Time (completing the booking). All necessary information is shown below.
  • There is no known congestion, delaying weather circumstances, or other Force Majeure conditions as mentioned in the general terms and conditions.
  • For volumes smaller than 10 TEU/day, a booking needs to be submitted and complete on Day A 12:00 AM.
  • For volumes larger than 10 TEU/day, a booking needs to be submitted and complete on Day A 12:00 AM. In addition the booking needs to be submitted 48 hours before Day A 12:00 AM. For volumes above 50 TEU/day a weekly forecast is required.
  • Customer specific requirements are defined in a separate Service Level Agreement which form an integral part of this agreement.

Barge Export (from BCTN to other terminal)s Export- At terminals in:

From Terminal: RTM ANT
CTA Day A+1 Day A+2
DB & NIJ Day A+2 Day A+3
MHT Day A+2

After 12:00 AM

Day A+1

After 12:00 AM

ROE Day A+2 Day A+3
VNR Day A+2 Day A+3

Barge Import (from other terminal to BCTN) Import – From terminals in:

From Terminal: RTM ANT
CTA Day A+1
After 12:00AM
Day A+2
After 12:00AM
DB & NIJ Day A+2
After 12:00 AM
Day A+3
After 12:00 AM
MHT Day A+2
After 06:00 AM
Day A+1
After 14:00 PM
ROE Day A+2
After 18:00 PM
Day A+3
After 18:00 PM
VNR Day A+2
After 18:00 PM
Day A+3
After 18:00 PM

Barge Lead Times per terminal

When the complete booking is submitted and the containee and documention is available before Day A 12:00 AM (Start Lead Time), the container will be available on terminal according to planning. The table below shows the availability based on Start Lead Time Day A 12:00 AM. For terminals in the Seinehaven and Britanniëhaven in Rotterdam and terminals in the Kallo haven Quay 1100 until 1610 in Antwerp alternative lead times are provided upon request.

Truck Lead Times

Booking on Day A before 12:00 AM is carried out next day (A+1). This is applicable for the First/Last mile, import truck and export full truck.

Incomplete or incorrect booking

  • When a booking is incorrect or not available after Day A 12:00 AM the following applies:
  • An administrative fee (see table fees for the amount), if noticed and corrected on time in which case the transport can still be carried out.
  • A deadfreight fee (see table fees for the amount), if the transport can not be carried out according to plan.