BCTN Service Level Agreement
To guarantee a good execution of your transport it is essential to receive the correct information on time and enter all necessary information and documentation in the systems. For every transport a Start Lead Time applies, after which BCTN commits to arrange the transport according to the Lead Time as defined below (see table Lead Times per terminal).
Definition Start Lead Time (Also referred to as Day A 12:00 AM)
- Start Lead Time starts on “Day A” at 12:00 AM and is counted in workdays.
- Start Lead Time is determined and provided by the booking party.
- This is either the pickup date or the date on which the container is available
The availability date of a full container in the seaport is the date of departure of the seavessel based on the ETD (Estimated Time of Departure), or the ATD (Actual Time of Departure), for an empty container this is when it is released for pickup.
When the container is available after 12:00 AM: the next day is Day A.
Requirements for Start Lead Time
- The container is available and released at the terminal of origin on Start Lead Time.
- All required information and documentation is correctly provided by the booking party (to BCTN) or entered in the appropriate systems (of the seaports) before Start Lead Time (completing the booking). All necessary information is shown below.
- There is no known congestion, delaying weather circumstances, or other Force Majeure conditions as mentioned in the general terms and conditions.
- For volumes smaller than 10 TEU/day, a booking needs to be submitted and complete on Day A 12:00 AM.
- For volumes larger than 10 TEU/day, a booking needs to be submitted and complete on Day A 12:00 AM. In addition the booking needs to be submitted 48 hours before Day A 12:00 AM. For volumes above 50 TEU/day a weekly forecast is required.
- Customer specific requirements are defined in a separate Service Level Agreement which form an integral part of this agreement.